November 21, 2024

Grievance And Redressal Cell

Student Grievance And Redressal Cell

               The Student’s Grievance Cell was constituted to probe the student grievances. It attempts to address genuine problems and complaints of students whatever are the nature of the problem. The Cell enables a student to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the College. ‘Student’s Grievances and Redressal Cell’ enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Emphasis on procedural fairness has been given with a view to

“the right to be heard and right to be treated without bias”.

Objectives

  • To create a platform where students can point out their problems regarding academic and non- academic matters.
  • Get suggestions from the students for improvement.
  • Take the necessary steps for improvement in the light of grievances.
  • To develop an organizational framework to resolve the grievances of the students and other stakeholders.
  • To enlighten the students on their duties and responsibilities to access benefits.
  • To ensure an effective solution to the student’s grievances.
  • To investigate the reason for dissatisfaction.
  • To obtain where possible a speedy resolution to the problem.

Functions

  • The cases will be attended promptly on receipt of written grievances from the students.
  • Students’ Grievances Redressal Cell is framed to solve their academic and administrative problems.
  • The cell formally will review all cases and will act accordingly as per the management policy.
  • To co-ordinate between students and Departments / Sections to redress the grievances.
  • To guideways and means to the students to redress their problems.
  • The cell will give the report to the authority about the cases attended to and the number of pending cases if any which require direction and guidance from the higher authorities.

Procedure

The grievance procedure is a piece of machinery to sort out the issues between student and college. It is a means by which a student who believes that he/she has been treated unfairly with respect to his / her academic/administrative affairs or is convinced to be discriminated is redressed. It is a device to settle a problem. It enables to express feelings by initiating and pursuing the grievance procedure in accordance with the rules and regulations of the college. It involves a process of investigation in which ‘Student’s Grievance Cell’ enquires and analyses the nature and pattern of the grievances in a strictly confidential manner. Matters are disclosed to only those, who have a legitimate role in resolving the matter. Emphasis on procedural fairness has been given with a view to “the right to be heard and right to be treated without bias”.

The complaint management mechanism is carried out in three levels in the institution.

    1. The departmental level grievances are attended by the concerned class co-coordinators, counselors and department heads.
    2. The student representatives and staff co-coordinators of grievance redressal cell act as facilitators to communicate and sort out the grievances at the department level.
    3. Unresolved grievances at the departmental level are referred to the Grievance Redressal Cell of the Institution.

Exclusions

SGC shall not entertain the following issues.

  1. Decisions of the Academic Council / Board of studies and other academic/administrative committees constituted by the college.
  2. Decisions with regard to the award of scholarships/fee concessions /awards/medals.
  3. Decisions made by the college under the Discipline Rules and Misconduct.
  4. Decisions of the college in admissions of any courses.

During the Year no Such Major Grievances Were Received. Grievances otherwise Received were forwarded to the Principal for Immediate Redressal. In all such cases, prompt action was taken and the matter sorted out. In all cases, the aggrieved was informed of the measures taken and checks in the system were introduced to ensure there was no repetition of the same.

Members of cell

Dr.Jagannath V Chavan

Principal

Prof.Smt.G.M.Navadgi

Co-ordinator IQAC

Prof.Smt.K.J.Malaji

Chairman, M.Com, M.Phil